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---
title: Selftest
header: Selftest
description: Short description of selftest and possible error messages
type: page
color: none
headerImage: headers/keyboard.jpg
---

The page [selftest.stustanet.de](http://selftest.stustanet.de) performs several checks to detect common network problems.

**It is very important to access this page via your StuStaNet internet connection and not via your smartphone.**

The checks are performed automatically when you visit the site and ideally they are all positive.

{{< figure src="/support/selftest/selftestok.png" title="Selftest OK" height="250" >}}

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If you have problems with the site or if you are unsure what to do with the resulting message, please have a look at the following potential errors.

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***

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## Error 1: Page not accessible
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{{< figure src="/support/nointernetchrome.png" title="Example: Chrome" height="150" >}}

oder

{{< figure src="/support/nointernetfirefox.png" title="Example: Firefox" height="150" >}}

There is probably a problem with your router configuration or your PC configuration.

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If you are not able to solve this yourself, please contact the network admins. Just follow the instructions on the link at the end of the page.

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***

## Error 2: External IP

{{< figure src="/support/selftest/selftestextern.png" title="Error: External IP" height="300" >}}

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Make sure you access the page from the network port in your room and not your smartphone.
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Please temporarily disable VPNs and proxies.

***

## Error 3: Virus Blocked

{{< figure src="/support/selftest/selftestvirus.png" title="Error: Virus Blocked" height="70" >}}

Michael Brunner's avatar
Michael Brunner committed
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You've been virus-blocked. This can have several reasons. For the reasons why we have to block, if we suspect there might be a virus infection, take a look at the [FAQ]({{< ref "/support/_index.en.md#faq" >}}).
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Please follow the link shown in the error message and follow the steps shown to get unblocked.

***

## Error 4: Not a Member

{{< figure src="/support/selftest/selftestnomember.png" title="Error: No proxy configured and not a StuStaNet member" height="70" >}}

In order to access the Internet from your room, you must either use a proxy provided by us or become a member.

At the moment you don't seem to have either of them.

To set up the proxy correctly, please follow the link in the error message.

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You can find out about the advantages of a membership [in the Wiki](https://wiki.stusta.de/StuStaNet-Services). Probably the most important advantage for you is that no proxy setup is necessary anymore.
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## Other Problems:

{{< figure src="/support/selftest/selftestunknown.png" title="Unknown Error" height="70" >}}

Please send us the log of [selftest.stustanet.de](http://selftest.stustanet.de). See the [support mail page]({{< ref "/support/supportmail.en.md" >}}).