support.en.md

title: Support
header: Support
description: First Aid with problems with your Internet access in the StuSta
type: page
color: none
headerImage: headers/keyboard.jpg

First Aid

On this page you can find first aid for your Internet access in the Studentenstadt.
For many problems our self-diagnosis tool selftest.stustanet.de can help.

Frequently Answered Questions

I have set up my Internet according to the instructions. But I still have no connection?

There can be many reasons for this. It is best to do a connection test on selftest.stustanet.de (instructions for the StuStaNet Selftest). With the result of the test you contact the network administrators by mail.

I moved within Studentenstadt. Do I have to become a member again?

No, you don't have to become a member again. In this case, please write a mail to vorstand[at]stustanet.de and include the following data:

• Name:
• Old House and Room number:
• New House and Room number:
• Member number (if known):

I recently moved in. Why did the Internet suddenly stop working?